Thread: CASINO EXTREME Poor Customer Service

Recently there was a situation with Casino Extreme that was handled extremely poorly by the casino manager, Henry. My husband, daughter and I all have our own accounts at this casino and have been depositing several times weekly, and playing there for months.

Recently, my daughter requested a Neteller withdrawal (as they allow one immediate Neteller withdrawal per day) and was told that due to us sharing Neteller accounts, and because I had requested a withdrawal on my account earlier that day, that her Neteller request would not be honored and that she would have to wait until the next day.

I emailed Henry to ask why we had never been notified in the months we had been depositing and playing there of this new "rule" regarding the Neteller withdrawals and sharing of Neteller accounts. I told him that I thought this was handled very poorly and rather than deny her withdrawal he should have processed it and notified us that this would no longer be allowed due to their "rule" regarding the sharing of Neteller accounts.

Rather than tale 2 minutes to make the withdrawal, Henry proceeded to argue with me in email, and refused to do it.

I requested that he close all of our accounts and he did so with all accounts BUT the account waiting for the withdrawal, which he informed me we would have to contact him again tomorrow to complete the withdrawal, rather than take the 2 minutes to process it. If this isn't extremely poor customers relations, I'm not sure what is. In any event, Casino Extreme has just lost 3 loyal players, I hope it was worth it.

So Beware!

In all fairness all casinos are pretty strict on one account per house or PC.. Most will drop all accounts if a cashin is requested. This is true with RTG, Microgaming and partnerlogic.

Originally Posted by Chip

In all fairness all casinos are pretty strict on one account per house or PC.. Most will drop all accounts if a cashin is requested. This is true with RTG, Microgaming and partnerlogic.

Hi Chip,

That may be the case, however, I am most upset with how the situation was handled. It was apparently ok that we had multiple accounts until we requested an instant cashout twice in one day to the same Neteller. In all fairness, the way it should have been handled was to immediately make us aware that this was not allowed when more than one account was opened, not wait until they took our money for several months. The cashout was only for $20 to boot, it wouldn't have been a big deal for them, for the sake of keeping loyal customers happy, to process this last cashout for $20 and make us aware that this was no longer going to be allowed.

I have played at other casinos that have made numerous exceptions to their "rules" for loyal players such as myself. This was a simple request, and as I said, we were never notified that there was a problem with us each having an account until she was denied this instant cashout of $20. The entire situation was handled extremely poorly, and I will not recommend that anyone play at this casino.

All comments are always welcome!

I am glad however your situation was resolved

Originally Posted by Chip

All comments are always welcome!

I am glad however your situation was resolved

Hi Chip,

Thanks for allowing me to rant, although to date my situation is still not resolved, as they have closed all our accounts and still refuse to process my daughters $20 neteller withdrawal until after midnight tonight. Now that is just being nasty if you ask me. Thanks for listening.