Grand Bay is an established casino with more than 9 years of operating history. The owners of the casino is GrandPrive and this company has been involved in the online gaming sector since 2001, making them one of the older established gaming companies of today. The software powering Grand Bay is provided by BetOnSoft and includes a full game of games from slots to video poker and everything in-between.

Overview.

At GrandBay, the fact that they have over 9 years’ experience ensures that players can have a higher degree of confidence that they are trustworthy. GrandPrive are the proud owners and launched their first gaming property in 2001. There is enough of a variety in the games offered through the BetOnSoft platform to keep you entertained. Some of the more known games include Age of Spartans, Bucksy Malone or Fistful of Dollars.

There are three ways the casino is accessible. The first one is a download software (both for Windows and Mac), the second one is a mobile casino and the third is via a web browser, which generally is the most popular of the three as it is easier and takes no space on your computer.

Promotions and Bonuses.

Though at first glance you might think that the promotional package is somewhat average, you have to keep in mind that you get access to other promotional tools once becoming a member at the casino. At first, you get to double your money up to $100 as soon as you make your initial deposit.

There are a couple of other promotions offered to compliment this such as Free Spins at the Max Cash Slot, the possibility to double your deposit money each Monday or the chance to win a cash prize simply for playing on Fridays.

Software/Games Variety.

BetOnSoft, now known as Saucify, is the developer that provides this casino with all its games. The Slots are its main focus, which is not at all surprising, with classic and video slots categories both available. Many of these are progressive jackpots, Dream Wheel or Molten Moolah are two of those. There are other games as well though, including table and card games, video poker and scratch cards.

Graphics and Sounds.

Many of the games designed by this developer look very good, as you will notice yourself. Even in the ones that might not be that impressive from a design point of view, the features and the playability make up for it.

Banking.

Funding your account at Grand Bay couldn’t be easier. The only requirement is that you have access to one of the listed payment methods, including Skrill, wire transfers, bank transfers, Visa, Paysafecard, iDeal, GiroPay and Neteller. The currencies supported are the major ones, but some payment options will only cover some of them.

There are some extra options provided when you’re looking to cash out, as you can also use check payments along with Neteller and transfers via wire/bank. The typical minimum amount required is $30, but it can go up to $100 dependant on which is your chosen method for payment of winnings.

Payout Percentage.

A payout percentage of 97% is mentioned by Grand Bay on their website.

Customer Support.

Grand Bay’s approach to customer support is not only to offer the best and quickest help they can, but also to make themselves as accessible as possible. They do this by offering the usual email and live chat options, while at the same time offering an old fashioned toll free number for regular phone calls and for faxes in 11 different countries (US, France, Italy, UK, Germany, Switzerland, Austria, Japan, Australia, Canada, Netherlands).

Personal Opinion.

Grand Bay tries its best to make players happy, as you will find out when you play their games or contact the number of toll free numbers that are offered. This is a Casino that tries to do well by its players, which is something that many fail to work towards. The games are solid, the software is reliable and together the overall experience is one of positivity.