Thread: Connecto Casino

I didn't realize you used a CC..

im not sure about how that works...

I am just having a good ole time. I sent a copy of everything in my wallet, including the twins (9 yr old girls, they are so cute), money ($101), fishing lic., CCs (6) and the wallet. They should be able to verify my ID, BUT NO the back of one of my CC's wasn't signed. JERKING MY CHAIN!

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You are now chatting with 'Frank'

Frank: Hello, Thank you for choosing www.connectocasino.com. Please provide me your username (if you are an existing player) along with your question so I may assist you more efficiently.

you: Hello, I have sent all the requested documents mentioned in our earlier chat (jen). I also posted on some forums asking if the SS card was usually required. I have already received replys from people that have made CC deposit at connecto, including forum admin. They all posted that connecto has never requested a SS card on their withdrawals. If you are looking for a reason to delay or to not pay me tell me right now.
WBWINKLE

Frank: One moment please...

Frank: When did you sent them?

you: 24 minutes ago

you: [email protected] connectocasino.com ID form Mon 04/18 811k

Frank: One moment please...

Frank: I am checking

Frank: One moment please...

Frank: Withdrawals department says they are beautiful looking girls you have there however we only need the copy of your CC ending in 4254 and MOST be signed on the back as well as the Fax Back Form

Frank: Not electronic signature please

you: That is not a electronic signature, that is my cheap scanner.

you: They are cute aren't they

Frank: Yes

Frank: They are

Frank: Ok no problem then

you: OK i signed the back and sent a copy of front and back

Frank: Large please

Frank: Great

you: OK are we good now?

Frank: Yes

you: and can you tell me when my withdrawal will be processed?

Frank: once the docs are approved (you will get an email) you need to
request that to [email protected]

Frank: After that it takes around 7 business days to be done

you: I sent a request on the 10th

you: never received a reply not one single email from connecto, i sent 8

you: "deleted, personal info"

Frank: One moment please...

you: the email on my account should be "deleted" Old email: "deleted"

Frank: "deleted personal info"

you: ok thanks

Frank: Let check that out

Frank: Ok is been updated

you: thank you

Originally Posted by Chip

did you do the faxback stuff, plus note they only pay out one day a week.. not the best customer service but they do pay..

still waiting for them to put my 500.00 in my firepay its been 17days I kind of think they are giving me arunaround I won it on there 10.00 lucky me thats if I get it. tptp05

they also have a lot of max cashout rules on bonuses...

Today makes another week gone by and they still have not paid me.

Just chatted with connecto, if you have read you know the story.

After all the copys sent (refer to above post) they will not approve my documents. They say the copys are not good enough, they are perfect copys. I can read the fine print on the backs of the credit cards. They have screwed me out of my money.

they told one guy i know that then he sent in PDF of scan, they then paid him.. how are you sending this over? and ill forward this thread tom my connect2casino rep

I have sent jpg's, they told me they were good a week ago. Today for some reason they became ungood. Customer service even quoted in a chat some of the info scanned. How can it not be clear if they can quote what was sent. Today it was they could not read the name on front of one of the credit cards. My God they have my complete life history, down to my fishing license and my girls (they are so cute).

They are the same copys I sent, Sci Fi, BreakAway, Club Player, Grand Bay, Giant Vegas, etc. etc. All of them excepted the pics first time. Not one of them said anything about the quality of the pics.

All of this is suppose to be to verify ID and prevent any fraud. It is not it is a way to get around paying people. THEY KNOW THE INFORMATION IS CORRECT, I AM WHO I SAY I AM, THE CCs ARE MINE AND THERE IS NO FRAUD.

I took care of the problem, I called my bank and visa. They said they would handle the problem. Hope Connecto does not have credit card authorization problems again.