I download their casino. Read all the rules and even emailed them with questions on cashing out before ever playing. I worked the 10 free dollars up to 250. Before cashing out because I had played the inital free 10 dollars more than 25 X's. I again emailed support and asked if I could cash out. i was told yes. So I did. They paid me but only 2x the inital free 10 dollars. They took the rest. Said that their rules stated this. I again read the rules and did not find this mentioned. I told them that their support assured me that I could cash out the full amount. The basically stated.

Thank you for choosing Prism Casino.

As stated on our web site:

Free chips are to be played 20 times its value before cash out.

The money above the winnings will be removed after the withdrawal is processed, because you cannot cash out anymore.

It is the same if you play in fun mode.

Nobody will obligate you to make a deposit.

You redeemed a free chip, you won and we paid according our rules.

Kind regards

Roland

Prism Support

I asked if the could put the 230 dollar back to allow me to play. They refused. After several emails and phone calls they caught an additude with me. I never got my money. And I turned them in to the Gambling Federation.

If you are going to play at Prism be sure to deposit first before receiving the free nd bonus other wise they will cheat you.

Moborn

ALL TRG casinos have very strict rules on their no-deposit bonuses.

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I understand the rules. I play everywhere. I read the rule completely before clicking agreeing to the rules. I have never had a problem with any casino. And I Play at them all. And in whole I would give the casinos especially the ones listed here a grade of 95 out of 100. But the additude in the responses from Prisms support team. especially when I had asked all the right questions before even trying to cash out irked me. I will never go back. I am not saying for anyone else not to play there. But to make sure you deposit first so that any winnings you obtain you will receive. Just don't plan on receiving a true cash out when using the free money.

Moborn