What this is, is an email exchange between me and SuperSlots casino, which is
part of the English Harbor group who include the following online casinos:
Well, for the past week, I have been playing those free slot tourneys and nope
haven't won a dime. But I am not disappointed.
However, tonight I am a bit concerned and will pass this onto all of you.
Tonight, I was playing at the following casinos.
The game for the free slot tourney is "Independence Day" a game which I do
like. However tonight, I noticed something was wrong. It took me a bit and
then I noticed on the last reels 4 & 5 that the symbol "Declaration of Independence"
was NOT showing on these reels.
You need 3 on a active payline to have the bonus round.
Needless to say, it's hard enough to get three, especially when you only HAVE
three working instead of five like you should.
I did carefully look at ALL the casinos and the free play areas AND the paytable
to assure myself I wasn't in the wrong.
I have contacted each of the casinos via email and their online form. I will let
you know what happens, but for now I would suggest caution if playing this game.
That's all for now. I am tired and wiped out (Yes, free bankroll was depleted in
less then 2 hours and this made me start paying attention) and I am going to bed.
Good night and I am only urging caution, not anything which might lead to a
situation which might get out of hand.
Thank you for your offer. However, due to a lack of response on your casinos
behalf, I find I cannot deposit at your casino, nor any of the other casinos which
you share software usage with.
This is due to one game. "Independence Day" which I believe is flawed.
In the game, the "Declaration of Independence" is the bonus symbol. In the game,
you must line up three symbols to have the bonus round. However, I have only
seen three symbols when I believe there should be more.
I arrived at this conclusion after playing one tournament and seeing no other
symbols, except on the first three reels. However, on the "Snapshot" of the game
you get when passing the mouse over the menu selection, you'll see a symbol
on the fourth reel.
I have already notified your tech department, but no answer was received of
any type of response. So, I have grave doubts the game is fair and correctly
coded for your casino.
Be assured, I will play the tournaments, but I will NOT deposit till this is remedied.
Well, I received responses from both casinos promising response within 24 hours...
Uh-huh..But knowing that this was a Friday, I knew they'd "Back Burner" this for the
weekend. Not a problem as like I said in the letter, I wasn't going to deposit till this
Well, today after 1 week, I now sent the following:
Today is Friday, the 21st of august. I was told by you that a representative would
contact me within 24 hours. Now knowing this was a Friday, I then thought to wait
till the following Monday. No response received...In fact, no response of any kind
has been received.
This only reinforces my belief that depositing with your casino is risky as if I
cannot get a technical question answered in a timely manner, then woe to
me to try and win and withdraw from your casino.
I truly think this issue is more then your casino group would even dare comment
on, and so this is acknowledged as dismissal of my observation of this issue.
Thank you for contacting Super Slots.
We would like to take this opportunity to address your concerns regarding your
Every now and then we get a few mails from dissatisfied customers, in addition
to many thank you and appreciation emails.
Our software utilizes a sophisticated Random Number Generator that ensures a
randomized outcome for all the games. As a result, we have many players who
win, and at the same time others who lose; this is the nature of gambling.
With regards to the software, the Casino is fully licensed by the government of
Curacao Netherlands Antilles and the RNG (Random Number Generator) utilized
by our software has been checked by an internationally recognized and respected
Accredited Testing Facility. The software was found to be completely random and
100% fair. If this were not the case, we would not be operating.
In addition, our software is a fully closed system, meaning that it is not possible for
us to alter or modify game results in any way. Note that we reviewed the game and
all is fine with it.
Our Casino is much like any other business; some days we lose money and others
You can rest assure that the games are fair and honest, and you do have a very
good chance of winning.