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Bad times If you experience som bad times at a casino let us know so others may not have the same issues.

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Old 01-21-2008, 08:51 AM
nicenez112a nicenez112a is offline
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Withdrawal Nightmare....club Player

1. I REQUESTED A WITHDRAWAL ON 12/13
12/13/07 requested withdrawal of 3162.00
---------------

2. WENT TO WITHDRAWAL PAGE FOR WIRE TRANSFER
Wire Transfer -
Amount: $ Minimum: $500.00
Maximum: $4,000.00

10 Business Days for Withdrawals:

Our withdrawal process takes approx 10 business days from the date that
you request the withdrawal for your withdrawal to be approved and 5 days more to get paid.
-------------------------

3. AT THIS POINT

1. I COULD NO LONGER MAKE DEPOSITS UNLESS I SPOKE WITH SUPPORT
(which sometimes i waited 30-45 minutes to get someone)
2. I COULD NO LONGER REDEEM CHIPS THAT HAD INSURANCE
3. I COULD NO LONGER USE FREE CHIPS
4. I COULD NO LONGER USE MY COMP POINTS
------------------

4. DEPOSIT PAGE BECAME VERY CONFUSING,
BECAUSE I DIDN'T KNOW IF I SHOULD HIT THE SUBMIT BUTTON....
TO CONFIRM CANCEL MY WITHDRAWAL

You may manage withdrawals from your account here. You can cancel your pending cashout request anytime.
NOTE: Please keep in mind withdrawal cancellations do not count as a New deposit.
If you wish to REDEPOSIT contact our Live Help or Call our Toll Free# 1-800-406-9557

1/7/2008 - Wire Transfer - ($1,594.00) Submit
-----------------------------------

5. THIS IS THE LAST POSTINGS IN MY ACCOUNT HISTORY

1/7/2008 5:05:35 PM Wire Transfer Withdrawal Requested ($1,594.00)
1/7/2008 5:05:01 PM Manager Withdrawal Approved! ($68.00)
1/7/2008 5:05:01 PM Manager Withdrawal Requested ($68.00)
1/7/2008 5:04:53 PM Wire Transfer Withdrawal Declined $1,662.00
1/7/2008 5:04:53 PM Wire Transfer Withdrawal Approved! ($1,500.00)

AS U CAN SEE, THEY FINALLY GAVE AN OKAY TO MY 12/13/07 WITHDRAWAL ON 1/7/8

FOR WHATEVER REASON IT IS NOT THE AMOUNT I REQUESTED...THEY DIVIDED IT INTO 2 WITHDRAWALS AND TO TOP IT OFF, THEY DIDN'T DO A BANK TRANSFER AS REQUESTED ....THEY SENT A MONEY GRAM....AND IF U NOTICE THE TOP LINE OF HISTORY THE REMAINDER OF THE WITHDRAWAL IS STILL PENDING MANAGER APROVAL IN ADDITION TO ALL THIS, IT IS COSTING ME AN EXTRA $85.00 PER MONEY GRAM.

I FINALLY RECEIVED THE FIRST PART OF THE WITHDRAWAL ON 1/17/8

THIS IS THE KICKER TO THIS DAY I HAVE YET RECEIVED AN EMAIL FROM CLUB PLAYER CONFIRMING MY WITHDRAWAL......AND THEY NEVER SENT ME THE INFO TO PICK UP THE MONEY GRAM........IF I DIDN'T CALL.....I WOULD HAVE NEVER KNOWN IT WAS AT AN AGENT WAITING FOR MEhttp://:'(
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Old 01-21-2008, 11:57 AM
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Here is the big issue with RTG casinos and bonuses, most have a top cap on winnings, ir 10X the bonus amount or whatever the terms are for that bonus. Do you know if this applies?
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Old 01-22-2008, 05:12 AM
nicenez112a nicenez112a is offline
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the cap was not the problem

i followed all the casino's request, it's just the process, on the withdrawal page it should not say max 4000, when they only allow 1500. increments per day...also they should not have given me the option of bank transfer, and not notify me that they were sending it money gram.....just very poor comunications with casino support trying to get the answers to my questions such as push or not push the submit button, to cancel or confirm the request

just for the record if any does cash out at an rtg casino

DO NOT PUSH THE BUTTON
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Old 01-22-2008, 01:47 PM
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It is unfortunate, the $4000 max is for any one single transaction as larger amounts are reported to the IRS, the coupon max is your concern though located in the terms of the bonuses.
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Old 01-23-2008, 08:54 AM
nicenez112a nicenez112a is offline
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I Was Under The Cap.... I Only Withdrew 3162. The 62. Was To Replace The Bonus They Gave Me.....after Filling In All The Information For A Wire Transfer Directly To My Bank, They Took It Upon Themself, To Divide The Witdrawal In Half, In Order To Send It Out To Me On 2 Money Grams, That Cost Me An Additional 85.00 In Transfers, And By The Time I Receive My 2nd Installment It Will Be 60 Days.....not The 10 Days To Process And The Additional 7 For The Transfer....

They Claim They Did It This Way Because Of The Usa Gambling Laws, But I Feel They Change The Rules As They Go Along, No Where Is Any Of This Information Found....and The Worse Part Is They Never Informed Of What They Were Doing....

I Would Mind If They Kept Me Updated On What Was Going On, And I Just Don't Understand When I Request Transfer On 12/13/7 They Didn't Approve It Until The 1/7/8 Which Is More Then 10 Days, And I Don't Understand Once They Decided To Split It Up, Why The 2nd Portion Has Not Been Approved Since 1/7/8 And Today Is 1/23, Which Is Again Well Over 10 Days, Then I Have To Wait The Next 7 For It To Me Transfered,

By The Time This Withdrawal Will Be Complet E It Will Be Over 60 Days, What Happend To 10 Day Process 7 Day Transfer ?

I Just Cashed Out At Vegas Joker, For 2400. That Was Sent To Me Via Bank Transfer, In One Lump Sum Directly To My Bank.

MY CHIPS AREN'T DOWN THEY ARE JUST IN LIMBO
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Old 01-23-2008, 11:46 AM
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Not to defend the casinos as more than 10 days seems horrible to me as well but all the different places have different payment processors that are all quite anotting at this point in time, hopefully soon we will once again see somthing like Neteller rise again.
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Old 01-30-2008, 12:47 AM
floorman53 floorman53 is offline
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Also Had The Exact Same Experiance With Club Player Casino

i wanted to comment on the stressful withdrawl at Club Player Casino. 2 yrs ago we had the exact same experiance with club player casino. We were so frustrated that we have not played there since. I wonder how they stay open with such Mickey Mouse withdrawl procedures. I hope no one else goes thru this but I am certain they will. Well like the saying goes what does not kill you makes you really paranoid LOL. :
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Old 02-09-2008, 04:52 AM
nicenez112a nicenez112a is offline
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My Nightmare Is Over...........

GOT THE 2ND 1/2 OF MY WITHDRAWAL

TODAY

2/13/8 WOULD HAVE BEEN 2 MONTHS

i will never ever ever, deposit in the virtual group again

Last edited by nicenez112a; 02-09-2008 at 04:55 AM.
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Old 02-09-2008, 01:19 PM
nicenez112a nicenez112a is offline
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nightmare over

finally got the rest of my withdrawal

2/13 would have been 2 months since my request
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Old 02-12-2008, 09:32 PM
karing karing is offline
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Withdraw from Prism

Well at least yours only took one month mine took 3.


I requested it Dec 12 and finally received it Feb 8.

No apology nothing.

Karing
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