1 to 7 days to make a withdrawal, its been four days since I sent in the ID form and they have not even processed the form. I send it everyday just to make sure they have it because no one there can tell me. I have also sent 14 emails each one a little tackier than the last, no response. The support staff is lacking in.....KNOWLEDGE.

UPDATE, they still have not processed the ID form...

they kinda suck, and so do their rules on bonuses, but they DO pay!

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Pay me, I just want them to reply to me. As far as casinos I have deposited at, Connecto has to be the worst. Disorganized, slow, RUDE, non truth telling, gimmicky, gimmicky, gimmicky, excuse for a casino I have ever seen.

Their whole bonus thing is, well its like throwing money out your car window. Then hoping more blows back in than you threw out.

Credit card processing was out for the longest, can not withdraw through software, can not redeem comps with fax back form (which they still have not processed mine), can not get response to email.


PITIFUL

hi sorry to here about ur story if u dont get the money soon u should contact the RTG police the will help u out. THis is in all serouisness

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UPDATE...NOTHING!!!!!!!!


I guess I can right off that $600.

did you do the faxback stuff, plus note they only pay out one day a week.. not the best customer service but they do pay..

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I chatted with connecto today. I have sent all the documents, they are now tellingme I have to send a copy of my SOCIAL SECURITY card. I think they are jerking my chain.

they should not require a SS# let alone the card, 2 valid bills and an ID..

I know many who cashed out and they never needed a SS#...

ask for contact info from them for me to get ahold of them as I will rmove them if they are making these type of changes..

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Just part of our chat, did not want to fill an entire page. Look down and you will see the SS part.

Jen: you need to send a complete faxback form in order to be able to withdraw

you: I HAVE

you: 4 TIMES

Jen: where have you been sending your documents to ?

you: hold on and I will tell you

you: withdrawals@ connectocasino.com Fwd: ID Fax - account: wbwinkle Tue 03/22 240k

you: withdrawals@ connectocasino.com ID Fax - account: wbwinkle Tue 03/22 239k

Jen: ok the problem is that your documents might've been incomplete and destryed do you keep a copy of the email ?

you: it was the form, a copy of my drivers licenese and a copy of my phone bill...what else should there be

Jen: a copy of your credit card in both sides and a copy of your SS card

you: the form says nothing about a SS card

Jen: is required when oy make deposits via CC

you: So you destroy the form and no one was going to inform me? so why does the form not say that? Now I guess I have to go through the waiting period again?

Jen: sorry but is for your own secutity please resend the documents and contact us 20 minutes after you are done so we can check for you

you: its not for my security and you know that, you have enough information to verify my ID. I will send the documents....