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orchid casino doesn't like to honor their bonuses
orchid offers bonuses on your first 4 deposits....i got the first 2 bonuses then when i tried to get the 3rd deposit bonus they refused...heres the transcript of the chat:
Please wait for a site operator to respond. Your wait time will be approximately {AvgWaitSeconds} seconds. Thank you for waiting!
You are now chatting with 'Bianca'
vincent: 3rd deposit bonus
Bianca: Hello! What can I do for you today?
Bianca: one second
vincent: hi can i claim the 3rd deposit bonus?
Bianca: Thank you for waiting. I'll be with you in just a moment.
vincent: ok
Bianca: one more second please Vincent
Bianca: I will be right with you
vincent: no problem
Bianca: thanks for holding
Bianca: I am afraid that I can't apply the bonus to your account
Bianca: for the promotion requires a minimum qualified deposit of $40
Bianca: and you deposited $25
vincent: doesn't say anywhere about that
vincent: i deposited $20 dollars for the 2nd bonus and it worked
Bianca: I will be right with you.
vincent: ok
Bianca: I'm sorry for the delay. I'll be right with you.
Bianca: sorry...I just talked to a host
Bianca: but that is the minimum deposit for the third deposit bonus
Bianca: and we can't apply the bonus on this $25 deposit you made
vincent: well it doesn't say anywhere that there is a minimum requirement
vincent: my two $20 deposits were fine and you applied the bonuses to those deposits
Bianca: but I am afraid there is Vincent
vincent: show me where it says that
vincent: i've looked all over the website and nowhere does it say there is a minumum requirement
Bianca: one second
Bianca: When it's time for your 3rd deposit, contact us once more and we'll give you a 50% bonus! Contact Customer Support
Bianca:
Bianca:
vincent: this is my 3rd deposit
Bianca: yes...but you are to contact us
vincent: what do you think i'm doing rightnow
Bianca: so that we can give you the details
Bianca: and one of the details is the minimum deposit
vincent: there was never a minimum on the previous 2 deposits why would there be one now?
vincent: oh well thanks for your time bianca...please cancel my account as i wont be depositing here in the future
Bianca: I am sorry Vincent
Bianca: I will contact you hosts for you
Bianca: and have them review your account
Bianca: and maybe
Bianca: they can add a bonus to your account
Bianca: but that will be until tomorrow
Bianca: when the come to the office
vincent: thats fine, but i'm still not going to deposit here in the future...i can only imagine how difficult it must be to withdraw from this casino considering how difficult it is to get a bonus that you advertise
vincent: have a good day
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