Well I am pretty surprized by that. Lake Palace is part of Casino Grand Bay/Jupitor etc and have some of the best service around. I played there and cashed out on the freebie and had the cash in under a week. Also a buddy of mine cashed out $500 from the same freebie.
Hope it works out for you but this is the first I've ever heard of that this casino is having a problem player...I still think they are a top notch group and will deposit many more times. They've always paid me..